Refund Policy
Refunds, Degree Conferral, and the Academic Record
Important: Degree Conferral and Refunds
Once conferred, your credential is registered in the Life Seminary Archives and becomes part of the official academic record. Degree conferral is normally final for refund purposes; however, the Seminary retains authority to rescind or revoke an award in cases of fraud, academic misconduct, administrative error, or other grounds specified in academic policy. Please review your enrollment carefully before completing the process.
Understanding Academic Conferral
At Life Seminary, degree conferral is a formal institutional action by which the seminary recognizes and certifies a candidate's demonstrated competency. The conferral is recorded in the seminary's official academic archives.
Degree conferral is normally final for refund purposes: a conferred degree is not refunded, exchanged, or reassigned because a candidate has changed their mind. However, the Seminary retains authority to rescind or revoke an award in cases of fraud, academic misconduct, administrative error, or other grounds specified in academic policy, as set out below and in our Terms of Service.
Finality for Refund Purposes
Not Refundable After Conferral
- 1After Degree Conferral: Once your enrollment is complete and your verification code is generated, your degree has been officially conferred and recorded in the Seminary Archives. From that point the program assessment fee is not refundable, except as described under Eligible for Refund Consideration below.
- 2After Credential Issuance: Once you receive your degree confirmation with your verification URL, the conferral is complete and your credential is registered in the official academic record.
- 3Change of Mind: Refunds are not available for change of mind after conferral, including reconsideration of the selected major, degree type, or credential format. The academic record stands as conferred.
- 4Misunderstanding of Academic Model: Refunds are not available if you did not fully understand the nature of our competency-based credentials. Please review our Terms of Service before enrollment.
Eligible for Refund Consideration
- 1Technical Failure: If a technical error on our end prevents your credential from being generated or properly recorded, you are entitled to a full refund.
- 2Duplicate Enrollment: If you were charged multiple times for the same credential due to a processing error, we will refund the duplicate charges.
- 3Name Error (Within 24 Hours): If there is an error in your name on the credential due to our mistake, contact us within 24 hours for correction or refund.
Rescission and Revocation of an Award
Degree conferral is normally final for refund purposes; however, the Seminary retains authority to rescind or revoke an award in cases of:
- Fraud, including false identity or materially false application information
- Academic misconduct
- Administrative error
- A program assessment fee that is refunded in full or reversed through a card dispute
- Other grounds specified in academic policy
A rescinded or revoked award is marked as such on the credential verification system.
Integrity of Academic Records
Every credential conferred by Life Seminary is recorded in our official archives and can be verified through our verification system, which shows the credential's current status.
A conferral is not undone for convenience: a degree is not exchanged, reassigned, or cancelled at a candidate's request. Where an award is rescinded or revoked on one of the grounds above, the verification record is updated so that employers, institutions, and other parties see its true status. This is why we ask all candidates to carefully consider their enrollment before completing the process.
Time Limits for Inquiries
24-Hour Window
For eligible refund situations, you must contact us within 24 hours of your enrollment. Requests made after this window may not be honored.
Processing Time
Approved refunds are processed within 5-10 business days and returned to the card used for the original payment.
How to Submit an Inquiry
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
- 1Contact Us Promptly
Email us at [email protected] within 24 hours of your enrollment.
- 2Provide Required Information
Include your full name, email address used for enrollment, and a detailed explanation of the issue.
- 3Await Review
Our registrar's office will review your request and respond within 2 business days with a decision.
- 4Receive Resolution
If approved, your refund will be returned to the card used for the original payment within 5-10 business days.
Tuition & Refund Processing
Fee payments are processed by card through Stripe. An approved refund is returned in the same amount and currency received for the original enrollment, to the card that was charged. Your bank controls when the credit appears on the statement, and a refunded conversion may differ slightly in your local currency.
Current Fee Schedule
Published fees are charged by service:
- ApplicationFree
- Bachelor Program Assessment$49
- Master Program Assessment$69
- Doctorate Program Assessment$149
Refund amounts correspond to the specific fee payment under review.
Frequently Asked Questions
Can I get a refund if I entered my name incorrectly?
If you made an error entering your name, contact us within 24 hours. We may be able to issue a corrected credential or provide a refund depending on the circumstances.
What if I didn't receive my degree confirmation email?
First, check your spam/junk folder. If you still can't find it, contact us and we'll resend your credential. This is not grounds for a refund as the degree was successfully conferred and recorded.
Can I exchange my credential for a different major or degree type?
We do not offer exchanges. Each degree conferral is a separate institutional action recorded in our archives. If you wish to pursue a different credential, you would need to complete a new enrollment.
Can a conferred degree be withdrawn?
Degree conferral is normally final for refund purposes, and a degree is not withdrawn because a candidate changes their mind. The Seminary does retain authority to rescind or revoke an award in cases of fraud, academic misconduct, administrative error, a fee that is refunded or reversed, or other grounds specified in academic policy. A rescinded or revoked award is marked as such on the verification system.
How long does it take to process a refund?
Approved refunds are processed within 5 to 10 business days and returned to the card that was charged, in the same amount received. You will receive a refund confirmation by email once it is initiated; how quickly the credit appears on your statement is set by your bank.
What if I paid but never started the assessment?
If you completed payment but have not yet begun your competency assessment, you may be eligible for a full refund. Contact our support team with your enrollment details and we will review your case promptly.
Need Assistance?
If you have questions about our refund policy or need assistance with an inquiry, please contact the Registrar's Office:
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